Values Based Job Description and Person Specification

Job Title: Maintenance Support - Norwich

Reports to: Maintenance Manager - Norwich

Hours: 5 days over a 7-day period, as agreed with the manager. May include on-call (out of hours)

Rate of Pay: £14.50 per hour

Location: Cascade Group Service Limited, Norwich, but you may be required to work from other locations at the discretion of the company and with appropriate notice.

Job Overview:

• To provide maintenance services, in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements and relevant regulations under the direction of the Maintenance Manager and CEO.

• To action both planned and reactive maintenance issues to prioritise in terms of urgency

Responsibilities and Duties of the Job

Role Specific Duties:

•  Assist in the assessment of the effectiveness of maintenance implementation and delivery

• Implement actions to meet and maintain maintenance standards

• Maintenance and completion of accurate records

• Systematically solve day-to-day problematical issues which arise

• Ensure that Cascades’ rights are protected

• Be responsible for promoting and safeguarding the welfare of those individuals they support

• Coordinate and liaise with external agencies to ensure that Cascades buildings and vehicles are compliant with the relevant governing bodies/legislation.

Working with Others:

• Develop effective working relationships with the other employees within Cascade

• Be involved in the implementation and maintenance of the service’s quality assurance programme

• Cooperate with the implementation, evaluation, orientation and induction of all new employees

Leading by example

• Seek opportunities for personal and professional growth

personal responsibilities

• Take responsibility for your own professional development through performance and development reviews and undertake any relevant training

• To maintain maintenance skills at a current level and undertake such training and development as may from time-to-time be required in order to maintain up to date knowledge

Person Specification

Specific Requirement for Qualifications

RQF Diploma/HNC/City and Guilds in Maintenance or Building Services ( Desirable )

Specific Requirement for Skills

Proficient Written Skills ( Essential )

• Ensure accurate, legible maintenance schedules are completed and maintained

• Assist in the formulation and implementation of maintenance policies and procedures

Communication Skills ( Essential )

• Good English - Written and verbal

• To communicate effectively with Cascade and their visitors

Building Maintenance Skills ( Essential )

• Good English - Written and verbal

• To communicate effectively with Cascade and their visitors

Specific Requirement for Previous Experience

• Experience of working in a similar environment ( Essential )

• Previous experience of working in a maintenance role ( Essential )

• Previous employment in the building trade ( Essential )

• Experience of working with Service Users who have additional support needs ( Essential )

Value-Based Personal Qualities

Working Together

• Involve Service Users, family, external agencies & colleagues

• Speak up when things go wrong

Respect and Dignity

• Understand person-centered care and can demonstrate treatingpeople as individuals and respecting choices

• Promoting independence and encouraging appropriate risk taking

Everybody Counts

• Ensuring no one is discriminated against or excluded

• Facilitating people to ‘speak up’ about concerns and acting upon them

Commitment to Quality of Care

• Striving for quality in everything we do recognising and understanding what quality in care means for people using the services

• Being accepting about criticism and focusing on improvement

• Being open to new opportunities for learning and identifying the limits of skills and knowledge

Compassion

• Treating people with kindness

• Understanding the importance of empathy in all areas of employment

• Understanding the values of others and always providing a caring service

Improving Lives

• Focus on how things could be done better and sharing ideas

• Understanding of wellbeing and what is important to people using the service

• Improving outcomes for people

• Ensuring appropriate services are provided for people using the services

Applying For the Job:

We require all applicants to complete the attached application form to be considered for a position at Cascade. The form takes approximately 40-50 minutes to complete, so please ensure you have enough time. If you encounter any issues while filling out the form, please contact the Cascade Recruitment Team: recruitment@cascade-care.com

We are an equal opportunities employer with a firm commitment to the professional development of all our staff. Cascade Banks House School is committed to safeguarding and promoting the welfare of our children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be required to undertake relevant safeguarding checks.