Maintenance Support
Values Based Job Description and Person Specification
Job Title: Maintenance Support - Norwich
Reports to: Maintenance Manager - Norwich
Hours: 5 days over a 7-day period, as agreed with the manager. May include on-call (out of hours)
Rate of Pay: £14.50 per hour
Location: Cascade Group Service Limited, Norwich, but you may be required to work from other locations at the discretion of the company and with appropriate notice.
Job Overview:
To provide maintenance services, in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements and relevant regulations under the direction of the Maintenance Manager and CEO.
To action both planned and reactive maintenance issues to prioritise in terms of urgency
Responsibilities and Duties of the Job
Role Specific Duties:
Assist in the assessment of the effectiveness of maintenance implementation and delivery
Implement actions to meet and maintain maintenance standards
Maintenance and completion of accurate records
Systematically solve day-to-day problematical issues which arise
Ensure that Cascades’ rights are protected
Be responsible for promoting and safeguarding the welfare of those individuals they support
Coordinate and liaise with external agencies to ensure that Cascades buildings and vehicles are compliant with the relevant governing bodies/legislation.
Working with Others:
Develop effective working relationships with the other employees within Cascade
Be involved in the implementation and maintenance of the service’s quality assurance programme
Cooperate with the implementation, evaluation, orientation and induction of all new employees
Leading by example
Seek opportunities for personal and professional growth
personal responsibilities
Take responsibility for your own professional development through performance and development reviews and undertake any relevant training
To maintain maintenance skills at a current level and undertake such training and development as may from time-to-time be required in order to maintain up to date knowledge
Person Specification
Specific Requirement for Qualifications
RQF Diploma/HNC/City and Guilds in Maintenance or Building Services ( Desirable )
Specific Requirement for Skills
Proficient Written Skills ( Essential )
Ensure accurate, legible maintenance schedules are completed and maintained
Assist in the formulation and implementation of maintenance policies and procedures
Communication Skills ( Essential )
Good English - Written and verbal
To communicate effectively with Cascade and their visitors
Building Maintenance Skills ( Essential )
Good English - Written and verbal
To communicate effectively with Cascade and their visitors
Specific Requirement for Previous Experience
Experience of working in a similar environment ( Essential )
Previous experience of working in a maintenance role ( Essential )
Previous employment in the building trade ( Essential )
Experience of working with Service Users who have additional support needs ( Essential )
Value-Based Personal Qualities
Working Together
Involve Service Users, family, external agencies & colleagues
Speak up when things go wrong
Respect and Dignity
Understand person-centered care and can demonstrate treatingpeople as individuals and respecting choices
Promoting independence and encouraging appropriate risk taking
Everybody Counts
Ensuring no one is discriminated against or excluded
Facilitating people to ‘speak up’ about concerns and acting upon them
Commitment to Quality of Care
Striving for quality in everything we do recognising and understanding what quality in care means for people using the services
Being accepting about criticism and focusing on improvement
Being open to new opportunities for learning and identifying the limits of skills and knowledge
Compassion
Treating people with kindness
Understanding the importance of empathy in all areas of employment
Understanding the values of others and always providing a caring service
Improving Lives
Focus on how things could be done better and sharing ideas
Understanding of wellbeing and what is important to people using the service
Improving outcomes for people
Ensuring appropriate services are provided for people using the services
Applying For the Job:
We require all applicants to complete the attached application form to be considered for a position at Cascade. The form takes approximately 40-50 minutes to complete, so please ensure you have enough time. If you encounter any issues while filling out the form, please contact the Cascade Recruitment Team: recruitment@cascade-care.com
We are an equal opportunities employer with a firm commitment to the professional development of all our staff. Cascade Banks House School is committed to safeguarding and promoting the welfare of our children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be required to undertake relevant safeguarding checks.